Privacy Policy

At Healing Nations, the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information is received and collected by Healing Nations and how it is used.

Log Files

Like many other Web sites, Healing Nations makes use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user's movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons

Healing Nations does use cookies to store information about visitors preferences, record user-specific information on which pages the user access or visit, customize Web page content based on visitors browser type or other information that the visitor sends via their browser.

DoubleClick DART Cookie

  • Google, as a third party vendor, uses cookies to serve ads on Healing Nations.
  • Google's use of the DART cookie enables it to serve ads to users based on their visit to Healing Nations and other sites on the Internet.
  • Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL - https://www.google.com/policies/privacy/.

These third-party ad servers or ad networks use technology to the advertisements and links that appear on Healing Nations send directly to your browsers. They automatically receive your IP address when this occurs. Other technologies ( such as cookies, JavaScript, or Web Beacons ) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see.

Healing Nations has no access to or control over these cookies that are used by third-party advertisers.

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. Healing Nations privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browser's respective websites.

We usecookies on our website. When those cookies are not strictly necessary forthe provision of Healing Nations, we will ask you to consent to ouruse of cookies when you first visit our website.

How we use your personal data

Usage Data

  1. We mayprocess data about your use of our website and services ("usage data").The usage data may include your IP address, geographical location, browsertype and version, operating system, referral source, length of visit, pageviews and website navigation paths, as well as information about the timing,frequency and pattern of your service use. 
  2. The source of the usage data isGoogle Analytics. 
  3. This usage data may be processed for thepurposes of analyzing the use of the website and services. The legal basis forthis processing is gained with your consent and used for improving our website and the services we offer to you.
Account Data

  1. We mayprocess your name, address and email address ("account data"). The source of the account data is that of you,supplied by you. The account data may be processed for thepurposes of operating our website, providing our services, ensuring thesecurity of our website and services, maintaining back-ups of our databases andcommunicating with you.
  2. The legal basis for this processing is gained with your consent and used for improving our website and the services we offer to you as well as sending you information requested via newsletters or product purchases.
Profile Data

  1. We mayprocess your personal profile data ("profile data").  The profile data may include your name,address, telephone number, email address, profile pictures, gender or date of birth. 
  2. The legal basis for this processing is gained with your consent and used for improving our website and the services we offer to you.

Service Data

  1. We mayprocess your personal data that is provided in the course of the use of ourservices ("service data"). The service data may include your name, email address, and services purchased.
  2. The legal basis for this processing is gained with your consent and used for improving our website and the services we offer to you.

Other Processing

  1. We may process any of your personal data identified in this policy where necessary for theestablishment, exercise or defense of legal claims, whether in courtproceedings or in an administrative or out-of-court procedure. The legal basisfor this processing is our legitimate interests, namely the protection andassertion of our legal rights, your legal rights and the legal rights ofothers.
  2. We may process any of your personal data identified in this policy where necessary for thepurposes of obtaining or maintaining insurance coverage, managing risks, orobtaining professional advice. The legal basis for this processing is ourlegitimate interests, namely the proper protection of our business againstrisks.
  3. In addition tothe specific purposes for which we may process your personal data, we may also process any of your personal data where suchprocessing is necessary, for compliance with a legal obligation to which we aresubject, or in order to protect your vital interests or the vital interests ofanother person.

Providing your personal data to others

  1. We maydisclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaininginsurance coverage, managing risks, obtaining professional advice, or theestablishment, exercise or defense of legal claims, whether in courtproceedings or in an administrative or out-of-court procedure.
  2. Financialtransactions relating to our website and services are handledby our payment services providers, PayPal.  We will sharetransaction data with our payment services providers only to the extentnecessary for the purposes of processing your payments, refunding suchpayments and dealing with complaints and queries relating to such payments andrefunds. You can find information about the payment services providers'privacy policies and practices by clicking this PayPal Link.
  3. In additionto the specific disclosures of personal data set out above, we maydisclose your personal data where such disclosure is necessary for compliancewith a legal obligation to which we are subject, or in order to protect yourvital interests or the vital interests of another natural person. We may alsodisclose your personal data where such disclosure is necessary for theestablishment, exercise or defense of legal claims, whether in courtproceedings or in an administrative or out-of-court procedure.

International transfers of your personal data

In thisSection 5, we provide information about the circumstances in which yourpersonal data may be transferred to countries outside the European EconomicArea (EEA).

The hostingfacilities for our website are situated in the US and NZ.  TheEuropean Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries.  Transfer to these Countries will be protected by appropriate safeguards, namely the useof standard data protection clauses adopted or approved by the EuropeanCommission.

Youacknowledge that the personal data you submit for publication through ourwebsite, i.e. comments or reviews of services may be available, via the internet, around the world. Wecannot prevent the use (or misuse) of such personal data by others.

Retaining and deleting personal data

This Section sets out our data retention policies and procedure, which are designed tohelp ensure that we comply with our legal obligations in relation to theretention and deletion of personal data.

Personal datathat we process for any purpose or purposes shall not be kept for longer thanis necessary for that purpose or those purposes.

Personal Data will be retained for a minimum period of 1 Year following the date of last contact, and for a maximum period of 2 years following the date of last contact.

Amendments

We may updatethis policy from time to time by publishing a new version on our website.

You shouldcheck this page occasionally to ensure you are happy with any changes to thispolicy.

We will notify you of significant changes to this policy byemail or through a placed on our website.

Your rights

In thisSection we have summarized the rights that you have under data protectionlaw. Some of the rights are complex, and not all of the details have beenincluded in our summaries. Accordingly, you should read the relevant laws andguidance from the regulatory authorities for a full explanation of theserights.

Yourprincipal rights under data protection law are:

(a)    the right toaccess;

(b)    the right torectification;

(c)    the right toerasure;

(d)    the right torestrict processing;

(e)    the right toobject to processing;

(f)    the right todata portability;

(g)    the right tocomplain to a supervisory authority; and

(h)    the right towithdraw consent.

You have theright to confirmation as to whether or not we process your personal data and,where we do, access to the personal data, together with certain additionalinformation. That additional information includes details of the purposes ofthe processing, the categories of personal data concerned and the recipients ofthe personal data. Providing the rights and freedoms of others are notaffected, we will supply to you a copy of your personal data. The first copywill be provided free of charge, but additional copies may be subject to areasonable fee.

You have theright to have any inaccurate personal data about you rectified and, taking intoaccount the purposes of the processing, to have any incomplete personal dataabout you completed.

In somecircumstances you have the right to the erasure of your personal data withoutundue delay. Those circumstances include: the personal data are no longernecessary in relation to the purposes for which they were collected orotherwise processed; you withdraw consent to consent-based processing; youobject to the processing under certain rules of applicable data protection law;the processing is for direct marketing purposes; and the personal data havebeen unlawfully processed. However, there are exclusions of the right toerasure. The general exclusions include where processing is necessary: forexercising the right of freedom of expression and information; for compliancewith a legal obligation; or for the establishment, exercise or defense of legalclaims.

In somecircumstances you have the right to restrict the processing of your personaldata. Those circumstances are: you contest the accuracy of the personal data;processing is unlawful but you oppose erasure; we no longer need the personaldata for the purposes of our processing, but you require personal data for theestablishment, exercise or defense of legal claims; and you have objected toprocessing, pending the verification of that objection. Where processing hasbeen restricted on this basis, we may continue to store your personal data.However, we will only otherwise process it: with your consent; for theestablishment, exercise or defense of legal claims; for the protection of therights of another natural or legal person; or for reasons of important publicinterest.

You have theright to object to our processing of your personal data on grounds relating toyour particular situation, but only to the extent that the legal basis for theprocessing is that the processing is necessary for: the performance of a taskcarried out in the public interest or in the exercise of any official authorityvested in us; or the purposes of the legitimate interests pursued by us or by athird party. If you make such an objection, we will cease to process thepersonal information unless we can demonstrate compelling legitimate groundsfor the processing which override your interests, rights and freedoms, or theprocessing is for the establishment, exercise or defense of legal claims.

You have theright to object to our processing of your personal data for direct marketingpurposes (including profiling for direct marketing purposes). If you make suchan objection, we will cease to process your personal data for this purpose.

You have theright to object to our processing of your personal data for scientific orhistorical research purposes or statistical purposes on grounds relating toyour particular situation, unless the processing is necessary for theperformance of a task carried out for reasons of public interest.

To the extentthat the legal basis for our processing of your personal data is:

(a)    consent; or

(b)    that theprocessing is necessary for the performance of a contract to which you areparty or in order to take steps at your request prior to entering into acontract,

        and suchprocessing is carried out by automated means, you have the right to receiveyour personal data from us in a structured, commonly used and machine-readableformat. However, this right does not apply where it would adversely affect therights and freedoms of others.

If youconsider that our processing of your personal information infringes dataprotection laws, you have a legal right to lodge a complaint with a supervisoryauthority responsible for data protection. You may do so in the EU member stateof your habitual residence, your place of work or the place of the allegedinfringement.

To the extentthat the legal basis for our processing of your personal information isconsent, you have the right to withdraw that consent at any time. Withdrawalwill not affect the lawfulness of processing before the withdrawal.

You mayexercise any of your rights in relation to your personal data by writtennotice to us

Cookies

A cookie is afile containing an identifier (a string of letters and numbers) that is sent bya web server to a web browser and is stored by the browser. The identifier isthen sent back to the server each time the browser requests a page from theserver.

Cookies maybe either "persistent" cookies or "session" cookies: apersistent cookie will be stored by a web browser and will remain valid untilits set expiry date, unless deleted by the user before the expiry date; asession cookie, on the other hand, will expire at the end of the user session,when the web browser is closed.

Cookies donot typically contain any information that personally identifies a user, butpersonal information that we store about you may be linked to the informationstored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:

(a)    authentication- we use cookies to identify you when you visit our website and as younavigate our website

(b)    status - weuse cookies to help us to determine if you are logged into our website

(c)    security -we use cookies as an element of the security measures used to protect useraccounts, including preventing fraudulent use of login credentials, and toprotect our website and services generally

(d)    analysis -we use cookies to help us to analyse the use and performance of our websiteand services - Google Analytics

(e)    cookieconsent - we use cookies to store your preferences in relation to the use ofcookies more generally

Cookies used by our service providers

Our serviceproviders use cookies and those cookies may be stored on your computer when youvisit our website.

We use GoogleAnalytics to analyse the use of our website. Google Analytics gathersinformation about website use by means of cookies. The information gatheredrelating to our website is used to create reports about the use of our website.Google's privacy policy is available at: https://www.google.com/policies/privacy/.

Managing cookies

Most browsersallow you to refuse to accept cookies and to delete cookies. The methods fordoing so vary from browser to browser, and from version to version. You canhowever obtain up-to-date information about blocking and deleting cookies viathese links:

(a)    https://support.google.com/chrome/answer/95647?hl=en(Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences(Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/(Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies(Internet Explorer);

(e)    https://support.apple.com/kb/PH21411(Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy(Edge).

Blocking allcookies will have a negative impact upon the usability of many websites.

If you blockcookies, you will not be able to use all the features on our website.

Our details

This websiteis owned and operated by Baigent Online Solutions

Our principalplace of business is at 60 Willis Street. Wellington 6011, NZ  and you can contact us:

(a)    by post, to the postal address given above

(b)    using ourwebsite contact form;

(c)    by email,using the email address published on our website.